Privacy and cookies

This website is brought to you by MiHomecare Ltd. We take the privacy of our website users very seriously. We ask that you read this Privacy Policy (‘the Policy’) carefully as it contains important information about how we will use your personal data.

For the purposes of the Data Protection Act 1998, MiHomecare Ltd (‘we’ or ‘us’) is the ‘data controller’ (i.e. the company who is responsible for, and controls the processing of, your personal data).

Personal data we may collect about you

We will obtain personal data about you such as your name and address and other details relevant to the purpose of your visit to our website.

For example, we will obtain your personal data when you complete an online form which expresses an interest in a career with us, we may collect your name, job title, company, address, e-mail address and telephone number, or if you have expressed an interest in our services, we may obtain your name, your family member’s name, address, contact details and basic information relating to your enquiry about our services.

We may also obtain sensitive personal data about you if you volunteer it during the completion of an online form or during a telephone enquiry. If you volunteer such information, you will be consenting to our processing it for the purpose of us responding to your query.

We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on ‘Use of cookies’ below.

How we use your personal data

We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:

  • to help us identify you and any service we provide to you or to a relative
  • administration
  • research, statistical analysis and behavioural analysis
  • customer profiling
  • marketing—see ‘Marketing and opting out’ below
  • fraud prevention and detection
  • customising this website and its content to your particular preferences
  • to notify you of any changes to this website or to our services which may affect you
  • improving our services


Marketing and opting out

We will only contact you by email, phone, SMS about our services if you have asked us to do so. If you would prefer us not to contact you, then you can opt out at any time. See further ‘Your rights’ below.

Disclosure of your personal data

We may disclose your personal data to:

  • other companies within our group
  • our agents and service providers (eg providers of web hosting or maintenance services)
  • law enforcement agencies in connection with any investigation to help prevent unlawful activity

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example, we store your personal data on secure servers.

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.

Monitoring

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training and fraud prevention.

Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  • give consent on his/her behalf to the processing of his or her personal data
  • receive on his/her behalf any data protection notices
  • give consent to the transfer of his/her personal data abroad
  • give consent to the processing of his or her (insert category or categories of sensitive personal data, eg health information).


Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website.  We use cookies on this website to:

  • recognise you whenever you visit this website
  • obtain information about your preferences, online movements and use of the internet
  • carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitor/customer requirements and interests
  • target our marketing and advertising campaigns more effectively
  • make your online experience more efficient and enjoyable.


The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you – but only where you voluntarily provide it (eg by completing an online form) or where you purchase goods or services from us.

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested.

Acceptance of cookies

If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies as described in this Privacy Policy.  If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to disable cookies.

Third-party cookies

We work with third-party suppliers who may also set cookies on our website, for example Facebook, Twitter and YouTube (which we may use to display video content). These third-party suppliers are responsible for the cookies they set on our site.  If you want further information please go to the website for the relevant third party. You will find additional information in the links below:

•    Facebook: http://www.Facebook.com/about/privacy

•    Twitter: http://twitter.com/privacy

•    You Tube: http://www.google.co.uk/intl/en/policies/privacy/


Description of cookies

The table below is designed to provide more information about the cookies we use and why:


Cookie
Name
Purpose
Cookie category
First-party MiHomecare cookie
ASP.NET_SessionId
Session cookies allow users to be recognised within a website so that we can see what pages are visited within that session. A session cookie only lasts for the duration of users using the website.
Category 1: strictly necessary cookies. These cookies enable services you have specifically asked for.
Third-party Google Analytics cookies
__utma
__utmb
__utmc
__utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Category 2: performance cookies. These cookies collect anonymous information on the pages visited.

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org

Third party sites

This Website contains links to other websites operated by third parties. MiHomecare is not responsible for any third party website or website content (including, without limitation, any advertising appearing therein) which can be accessed through this Website. Links to other websites are included for information purposes only and MiHomecare makes no representation whatsoever about any such link, website or content. Please note that the Privacy and Data Protection section above applies only to the personal information we collect through this Website. You should always read the privacy policy of each website you visit carefully.

Your rights

You have the right, subject to the payment of a small fee (currently £10) to request access to personal data which we may process about you. If you wish to exercise this right you should:

  • put your request in writing
  • include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill)
  • attach a cheque in the amount of £10 made payable to MiHomecare Ltd
  • specify the personal data you want access to, including any account or reference numbers where applicable

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:
  • put your request in writing
  • provide us with enough information to identify you
  • specify the information that is incorrect and what it should be replaced with.


You also have the right to ask us to stop processing your personal data for direct marketing purposes If you wish to exercise this right you should:

  • put your request in writing
  • provide us with enough information to identify you


Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to info@mihomecare.com or you can write to us at 1 Hawksworth Road, Central Park, Telford, Shropshire, TF2 9TU or call us on (+44) (0) 333 2209051

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.

This website uses cookies

This website uses cookies to improve user experience. By using our website you consent to all cookies using our cookies policy.

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