Press Releases
MiHomecare celebrates star employees

06/10/2014

On Thursday 2nd October, MiHomecare was represented in the final of the Stars employee awards competition by its Ramsgate out of hours team and by Carol Saxon from its Hadlow branch.

The Stars competition is organised each year by MiHomecare’s parent company Mitie to celebrate the achievements of its 70,000+ employees. After receiving more than 2,400 nominations from clients and colleagues for the 2014 competition, a handful of finalists from around the group were chosen to be in with a chance of winning the £15,000 dream prize.  

The finalists representing MiHomecare included:

The Ramsgate out of hours team - nominated for ‘Brilliant customer service’

Comprised of Alison Littlejohn, Jean Johnson and Corrine Goldfinch, the team went above and beyond to ensure that when their scheduling system went down on a Friday evening, it didn’t affect the service to our clients over the weekend. The team set up a temporary office in Alison’s house and spent the weekend together covering calls, answering customer queries and managing the operation. The team worked tirelessly from early in the morning to late at night, throughout the whole weekend and displayed a tenacity and grit, which we are all proud of. 

“When you’re part of a team, the worst attitude you can have is one which says ‘it’s not my problem’. So when Corrine contacted Jean and I on the Friday evening to explain what had happened, there was only one option for us…to set up camp in my dining room and to see the time through together.” – Alison Littlejohn, MiHomecare.

Carol Saxon – nominated for ‘Outstanding act’

Having worked in the care sector for over 40 years, 67 year old grandmother of 18 and great grandmother of 6, Carol, from Tunbridge Wells, refuses to give up her role in caring for others as a support worker. Working seven days a week, Carol explains that it’s the relationship with her services users (who she likes to think as family) that keeps her going.

On Christmas Eve 2013, floods hit Tunbridge Wells. Carol was picking her daughter up from the airport when her son phoned her to tell her about the news that the local weather forecaster had predicted severe flooding in their local area. Without a second thought, Carol diverted to see a customer who has severe dementia and who she knew would be frightened if water levels rose as she lived in an area which was exposed to flooding. 

Upon arrival, Carol was greeted by the customer’s son who had also worried about his mother due to the imminent threat of her home being flooded. Neighbouring homes were being evacuated so Carol offered to stay with them before inviting them both to come home with her and her family to spend Christmas with them. 

As well as Carol’s commitment to the duty of care to this individual on Christmas Eve, it is her dedication to the industry as a whole and her passion for caring for others which impressed the judges so much that she was awarded a special commendation at the final. 

Carol

Carol with her special commendation award
The top prize on the night was won by a worthy team from Mitie’s Rolls-Royce contract but we wanted to celebrate and thank the MiHomecare Stars finalists and everyone else who was nominated this year for their hard work and dedication to helping our customers.

Stars winners
All the Stars finalists together on stage

Ruby McGregor-Smith CBE, Chief Executive of Mitie, who presented the awards, said:

 “Choosing the overall winner is always incredibly difficult with so many of the nominations displaying really inspiring examples of commitment, strength and determination. 

 “I am very proud of everyone involved for delivering above and beyond when faced with such challenging situations.” 

-Ends-

The MiHomecare Stars finalists

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