Velma, Gloucestershire

Listening to our customers

Feedback from our customers is the most important way we can assess how well we’re performing. We carry out annual customer surveys, and make sure we act on the responses we receive. What’s more, we also actively involve our customers in our business decisions – their input helps us improve our services and has often given us valuable new ideas and suggestions. After all, who better to help us develop our business than the people we care for?


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